Services Level Agreement(SLA)
Service level agreement
Service level agreement with Optimal PC employees all our expertise to maintain and improve your system, we will take care of your system or network leaving you to focus on your core business which will impact positively on your business.
Annual or monthly Service Level Agreements, that will help our customers to
- Maintain service availability and reliability.
- Maximize equipment up time.
- Enable the organization to focus on its core business.
- Continuous improvement and upgrades.
Technical Support
Our technical support plans go above and beyond the manufacturer’s standard warranty by providing prioritized remedial technical services, advanced product replacements, RMA coordination and ongoing proactive support. Technical support plans can be built around your specific business requirements. The type of information technology support plan you choose can be based upon how important a system is to the operation of your organization (e.g., the nature of your business, your hours of operation, etc.) as well as the level of internal resources you have to devote to your support services.
Remedial Technical Support
(Remote & Field Dispatch)
Optimal PC Technical Assistance is designed to provide our clients with all the technical resources required to effectively support the products they purchase on a 24×7 basis. Although technical support issues can, in many instances, be handled via phone or on-line support, our technical assistance team dispatches qualified field engineers when on-site support services at a client location is necessary.